Unwanted items - UK returns for up to 30 days!
Because we know most things bought from us are intended as gifts, please feel free to (carefully!) open up any boxes and inspect what you’ve bought. Keep all original packaging, manuals and anything else the package came with together to send back to us, and package it up carefully. We’d also be very grateful if you could grab a (free!) proof of postage receipt from the post office, which will be helpful in case the parcel goes missing or is damaged on its return to us.
If you make a return within 30 days of delivery, we’ll completely refund you back to the card or account you used to pay for your order. We’ll even refund standard delivery costs (though not premium delivery costs), and if you’ve seen something on our site you’d rather buy instead, we make it easy to organise exchanges. Hurrah!
If you'd like to return something that you've had for over 30 days that is still in unused condition, please contact our customer services team.
Please note that we cannot accept returns for unwanted personalised items, which are exempt from distance selling regulations.
Please be careful with the products we send you; if they’re not in a saleable condition due to the way they’ve been handled, we might not be able to refund you in full and we HATE doing that.